Returns & Refunds

You may request a return within 30 days of receiving your item. To qualify, the item must be in the same condition as received, unworn or unused, with tags and in its original packaging. Please include your receipt or proof of purchase.

How to request a return

Contact s1350235011@gmail.com before sending anything back. After your return is approved, customer service will provide the return address and shipping instructions. Returns sent without prior approval are not accepted.

If your return is accepted, we will provide a return shipping label and instructions. Contact customer service for the applicable return shipping arrangements before dispatch.

Damaged or incorrect items

Please inspect your order on arrival and contact us immediately if an item is defective, damaged or incorrect so we can assess and resolve the issue.

Exceptions

Perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids and gases cannot be returned. Sale items and gift cards are not eligible for return.

Exchanges

The fastest way to receive a different item is to return the original item and place a separate order after your return is accepted.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may cancel or return your order within 14 days without giving a reason. The item must be unworn or unused, with tags and in its original packaging, and you must provide proof of purchase.

Refunds

We will notify you after receiving and inspecting your return and confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact s1350235011@gmail.com.